CARBOOK - Reviews

“Previously, I spent up to 2 hours every single month calculating team wages and flat-rate commissions. I had to manually gather data for each technician in Excel and double-check percentages. With CARBOOK, this process is completely automated. Today, I just pull up a ready-to-go live report and close out the entire monthly payroll in under 15 minutes. It saves me at least 105 minutes every month — time I can now invest in scaling my auto repair shop instead of getting bogged down in routine math.”

“We used to have a severe operational bottleneck — after booking an appointment, only about half of our customers actually showed up. Essentially, 50% would just vanish without warning, leaving our service bays empty and causing us to bleed time and resources. After launching CARBOOK, automated SMS notifications are triggered automatically: right after booking and another one exactly 2 hours before the scheduled time. The workflow is flawless. As a result, our no-show rate plummeted — 19 out of 20 clients arrive precisely on time. Zero wasted hours, zero unnecessary phone tags.”

“We rolled out CARBOOK’s digital repair estimate approval feature with our clients — and it’s a total game-changer. Previously, a service advisor spent around 15 minutes playing phone tag, explaining part costs, and getting verbal confirmations. Now, everything runs via a web link: within 2 minutes, the client reviews the itemized quote on their phone, approves it digitally, and the service advisor instantly sees the ‘Approved’ status in the ERP. We save roughly 13 minutes per order. Averaging ~14 cars a day, that hands us back ~182 minutes of free time daily.”

“Thanks to native parts distributor API integrations, we no longer log purchase invoices by hand. Before, processing a single vendor invoice took about 10 minutes: you had to match part numbers, cross-reference quantities, and type everything into Excel or old software. Now, it takes exactly one click, and every line item populates directly into CARBOOK. The entire document imports flawlessly in 5 seconds. We handle up to 30 supplier invoices per shift, meaning we eliminate about 300 minutes of mindless manual data entry every single day.”

“Before implementing CARBOOK, our appointments were logged manually in paper notebooks or messy Excel files, which constantly caused double-bookings and lost revenue. With CARBOOK, the visual calendar schedule became our primary command center: front-desk admins easily track service bay utilization, and technicians have clear daily timelines. Automated SMS reminders completely eliminated ‘no-shows,’ while online booking friction was reduced to zero. Within the first three months, total car bookings surged by 30%, and repeat customer visits leaped from 30% to 50%. CARBOOK brought absolute order to our schedule.”

“We operate a commercial heavy-duty truck service station in Odesa. For a long time, we were stuck using a clunky, legacy, uncertified on-premise system. It was deeply flawed, completely lacked tech support, and required constant, expensive custom coding from freelance developers. We needed a modern, specialized cloud ERP built natively for automotive workflows with ongoing upgrades and a dedicated support team.

What we achieved after adopting CARBOOK:

• 100% Inventory Control: We now have absolute, real-time visibility over stock balances and every part movement.
• 45% Higher Bay Capacity: Optimized bay scheduling and streamlined front-office workflows dramatically increased daily throughput.
• Transparent Payroll: Technician commissions are calculated automatically, eliminating human errors and disputes.
• Real-Time Profitability: We monitor P&L metrics live, allowing us to react instantly to market shifts.
• 3x Faster Documentation: Work orders, professional estimates, and commercial invoices are generated in a few clicks.

Migrating to CARBOOK was undeniably the right strategic choice. It didn't just replace our old database; it fundamentally optimized our entire multi-bay facility operations. We gained total corporate control and more hours to focus on fleet accounts.”

“CARBOOK is hands down the best software for auto repair shops I’ve discovered over years of searching. To this day, there is simply no alternative on the market that offers this level of horsepower for the price. Since 2018, I have personally stress-tested more than 30 different software packages and automotive CRMs — every single one of them was either overly complicated, features-limited, or priced ridiculously high.

What CARBOOK delivered for my business:

• +45% Faster Parts Processing: Native API integrations mean warehouse stocking, parts assignment, and write-offs take mere minutes.
• 100% Control Over Inventory & Deadstock: Weekly analytical reports clearly highlight fast-moving SKUs versus parts sitting as dead weight.
• +30% Net Profit Boost: Achieved through advanced custom markup tiers and automated margin calculation logic.
• +25% Revenue from Repair Services: Driven by transparent bay scheduling and optimized multi-post technician workflows.
• −60% Time Spent on Paperwork: Itemized estimates, commercial invoices, and customer service acts are generated automatically.
• Zero Payroll Discrepancies: The automated commission engine flawlessly tallies wages based on actual flagged hours and parts sold.
• 24/7 Mobile Analytics: Real-time financial P&L reports, technician efficiency tracking, and live stock statuses are accessible instantly from any laptop or phone.

The Bottom Line: I am genuinely thrilled to support an agile company building such a powerful ecosystem that not only competes with but routinely beats expensive western alternatives. CARBOOK brought me scaled profitability, complete corporate control, and absolute peace of mind.”

"We would like to express our sincere gratitude to the founder and the entire CARBOOK team for your professionalism and dedication that you bring to your work with clients during these challenging times for Ukrainian business! Your hard work and efforts do not go unnoticed. Thank you for your contribution, for doing your job with high responsibility and enthusiasm, and for your support in achieving our shared goals.
We are truly grateful for this cooperation and partnership!"

"I want to share my feedback about our experience with this CRM/ERP platform.
We have been using it for three years now, after looking closely at various options on the market first.
We really didn't want to invest money and effort into 1C. So, before choosing CARBOOK, we even tried Odoo ERP. It is because of that experience that I can praise our CARBOOK even more. The speed and quality with which the team implements updates and develops the product is very impressive.
The customer support is excellent — sometimes we ask simple or basic questions, but they always answer patiently, explaining everything clearly. I can't say the software satisfies every single feature wish, but that's impossible because feature requests never end. Overall, it's a top-quality platform. In my subjective opinion, it's the only specialized auto repair shop software that meets most business needs today. I'd especially like to highlight their webinars, which are genuinely educational for running a business, not just about new features.
Thank you so much for your great work!"

"When the question arose about changing our shop management software, we chose CARBOOK. At first, we had doubts — the platform seemed a bit too complex. However, we managed to master it quite quickly. What especially stood out was that their specialists visited our facility in person to conduct a workshop and assist us with onboarding. It's also great that whenever any user questions pop up, their team is always available and connected. Highly recommended to others!"

"This software is definitely worth your attention: it is packed with all the necessary features for running, controlling, and analyzing an auto repair business. It features a user-friendly interface and high-quality technical support! Truly the best product available on the market!"

"We have been working with CARBOOK for 1.5 years now and are extremely satisfied with the quality of service and feedback. Special thanks to Sviatoslav for his prompt replies and quick resolution of our issues (even the very simple and somewhat basic ones).
We are fully satisfied with the system and its features. Before this, we tested a huge number of different platforms and programs, so I can assure you that CARBOOK is the easiest to understand and adapt for employees, while offering the most extensive functionality needed for a repair shop.
They are constantly developing and growing, creating interesting new features, listening to their users, and pushing updates based on customer requests.
In the future, when expanding into an auto repair network, we will use only CARBOOK — especially since the multi-location features allow us to do this seamlessly.
AutoPhoenix definitely recommends it!"

"We used to use various management programs: some had well-implemented inventory, others focused on labor tracking, and some on accounting. Each program had its own narrow purpose, but you could completely FORGET about user-friendly operations in a real auto repair environment! I've been using CARBOOK for almost a year now, and every time I open the system, I realize that THIS IS IT! A convenient scheduler, repair order status tracking, inventory management, proper accounting, multi-user simultaneous access, and dedicated interface access for technicians — and this is just a fraction of what the software can do. CARBOOK helps optimize daily workflows, and best of all, the developers constantly upgrade the platform based on user needs and feedback! Keep up the great work, HIGHLY RECOMMENDED!"

"Every shop owner eventually realizes that without a proper management platform, you lose control over your own business, and your profit practically disappears. On top of that, handling service bookings or correctly rescheduling appointments to another time or day is nearly impossible at many shops. I used to be in those exact shoes myself — you book a slot, arrive, and hear: 'Sorry, you'll have to wait...' And that's just a short list of the things we quickly streamlined after finally integrating CARBOOK. Some features we hadn't paid enough attention to during the initial demo completely amazed us! For example, automated SMS notifications for customers. Now that is true business process automation! I could go on listing features in this review, but it's better to try it once. Once you do, many operational questions simply vanish. If you don't get what I mean, you probably run a basic backyard garage, and this level of management simply isn't for you."

"I tracked CARBOOK's growth for two years at various industry events and presentations, but I just couldn't bring myself to take the leap. I had hesitations because it's a cloud-based 'online' platform, and my shop is relatively small with only three repair bays, so I kept wondering: 'Do I really need software of this level?'. However, once we hired a dedicated parts specialist, the issue became urgent because our service manager needed a clear way to communicate with them. At one of the next events, I took a closer look at CARBOOK, and all my doubts vanished! I've been using it for almost six months now, and the experience has been purely positive! I want to highlight the highly active technical support team that helps resolve any questions, smooth third-party software integrations, and the constant product growth and upgrades! Great job, keep it up!"

"When we first started using CARBOOK, to be honest, there was a slight lack of trust, but now we just can't imagine our daily operations without it. Everything is designed in a simple, logical, and accessible way. There are plenty of reporting tools and various smart features that streamline repair shop management. What we love the most is the virtually 24/7 support from their team. Our manager, Artem, is always connected and solves our issues instantly. We are truly grateful to the developers and look forward to new feature updates!"

"I want to say thank you for such an awesome and user-friendly software product. With this platform, we can work quickly and efficiently in the automotive service industry, while gaining extensive management capabilities. Their customer support team is always fast and top-notch."

"We have been using CARBOOK software in our auto repair shop for some time now, and we can confidently say it is a truly invaluable asset for us. The intuitive interface and rapid performance significantly streamline our day-to-day workflows. Furthermore, we appreciate the high level of service and support from the CARBOOK team, who are always ready to assist whenever any questions or issues arise. We definitely recommend CARBOOK to anyone looking for a reliable and efficient software solution for their auto repair business."

"One of the most convenient CRM systems I've ever had to use. It's highly intuitive, but once you dive deeper, the variety of features is truly impressive. It's great that it completely eliminates the headache of payroll calculation. You just set up the rules once and enjoy beautiful, ready-to-go reports. Inventory management — it's super easy to track the movement of spare parts. SMS notifications for clients — significantly boosts their loyalty. The ability to send repair orders for approval helps us prevent any misunderstandings with customers. Thank you for such a convenient service!"

"We have been working with CARBOOK for several years now. The company's specialists provide top-tier technical support and handle any issues smoothly whenever necessary. They are always available and connected. Great professionals who truly know their business. Working with such people is an absolute pleasure, and having such reliable support makes us want to stay with them long-term."

"Our company implemented CARBOOK back in 2019. Over these years of cooperation, we have migrated and automated all of our operations and production processes. The system helps us control both labor and spare parts for every vehicle we service. It also allows us to quickly see our expenses and revenues related to car maintenance. It is extremely simple and straightforward to use. Huge thanks to the CARBOOK team for your hard work."

"Dear CARBOOK Team!
I would like to express my gratitude for the major contribution your CRM system has made to the growth of our auto repair shop. Throughout our time using your product, we have become convinced that it is an essential component of our success, helping us deliver high-quality service to our clients.
The core advantages provided by CARBOOK.PRO include:
- Efficient CRM management: we can always keep track of client profiles, their vehicles, and service histories, allowing us to provide personalized customer service.
- Scheduling & operations: thanks to the planning and scheduling capabilities, we can effectively distribute tasks among our employees and monitor job deadlines.
- Reporting system: we can always track the health of our business through the real-time reports and analytics provided by your system.
- Increased productivity: your software has enabled us to optimize workflows and boost the overall efficiency of our repair shop."

"We first discovered CARBOOK more than three years ago, right when our shop opened. Back then, though, I felt the software had some missing pieces and I didn't like that it was strictly cloud-based. I was afraid of data loss. So, we decided to use 1C instead. We spent two years on 1C, and it was two years of endless custom development, rebuilding, missing features, and reports that would constantly break. After meeting the CARBOOK team at a trade show, we decided to give it another shot. I haven't regretted it for a second. The system completely amazed us with its feature set and reporting capabilities. The parts lookup and vendor price list integration are incredibly convenient, making it much easier to handle repair orders. It has a full suite of vital reports to calculate shop performance and profitability. Plus, calculating a mechanic's payroll takes literally under a minute. The software is remarkably user-friendly and straightforward."

"We have been using the CARBOOK platform for a year now and are highly satisfied. It's incredibly convenient that you can manage and monitor everything from any device: smartphone, tablet, or PC. The interface is highly flexible and can be customized to fit the unique workflows of any repair shop. Excellent features combined with fast, responsive technical support."

"Before opening our auto repair shop, I thoroughly researched the market for specialized garage management software. I chose CARBOOK primarily because it is a proudly Ukrainian product! I had a specific list of business processes that I aimed to automate, and CARBOOK covers 90% of them. We have been cooperating since March 2022, and I must emphasize that the developers and founders are constantly evolving — they listen to users, host community meetups, pinpoint priority requests, and implement them in a very short time! I am genuinely amazed by the service! Technical support operates at the highest level; whenever I reach out with a question, my issue gets resolved instantly. For the most part, my issues aren't even system bugs, but simply my own learning curve with CARBOOK's vast features. I also love the benchmarking reports on top-performing shops and how they address industry pain points during regular user webinars. You can truly feel that this is a vibrant community dedicated to helping you succeed! It's incredibly valuable. I am deeply grateful, highly satisfied, and recommend it to everyone! Wishing you nothing but success and growth!"